We understand that plans can change. Our cancellation policy is designed to be fair to both our experts and learners while maintaining the quality of our service.
Cancellations made more than 24 hours before the scheduled call time will receive a full refund.
Cancellations made within 24 hours of the scheduled call time will be subject to a cancellation fee of $50. This fee helps ensure respect for our experts' time and maintains the quality of our service.
If you miss your scheduled call without any prior notification (no-show), you will be charged the full amount of the session. This policy helps ensure respect for our experts' time and maintains the quality of our service.
If you arrive late to your scheduled call, the session will still end at the originally scheduled time and you will be charged the full amount. We cannot extend sessions beyond their scheduled end time as our experts often have back-to-back appointments.
To cancel a scheduled call:
If you have any questions about our cancellation policy or need assistance, please don't hesitate to contact our support team at support@hosthotline.com.
